List of Competencies


IT & Telecom Technical Competencies

Incorporate technical competencies into your job profiles for high employee performance!

HRSG's IT Technical Competency Dictionary was designed with Information Communications Technology companies in mind.

Whether you are in Telecommunications, Software Development or Web Design, our competencies will meet your needs.

Validated with employers and trainers across Canada, these competencies are proven to represent the skills, knowledge and abilities of the sector not only in Canada, but Internationally. Through subsequent research, this competency framework has been proven to align effectively to the Skills Framework for the Information Age (UK).

The IT Technical Competencies include:

  • Application Development/Support and Maintenance
  • Architecture
  • Business Analysis
  • Database Design and Management
  • Design Engineering
  • Infrastructure/Platforms
  • IT Procurement and Asset Management
  • IT Project Management
  • Manufacturing Engineering
  • Product/Intellectual Property Management
  • Production Management
  • Quality Control and Assurance
  • Research and Development
  • Security/Information and Application Protection
  • Service Management Processes:
  • Supply Chain Management
  • Technical Marketing
  • Telecommunications (Data and Voice) Network
  • Testing

Technical Knowledge Areas

  • Application Development/Support and Maintenance
  • ICT Architecture
  • Business Analysis
  • Database/Information Design and Management
  • Infrastructure/Platforms
  • ICT Procurement and Asset Management
  • ICT Project Management
  • Security/Information and Application Protection
  • Service Management Processes
  • Telecommunications (Data and Voice) Network
  • Testing
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What makes HRSG's Competencies stand out from the crowd?

Our content has been developed as a result of 30+ years developing competencies, profiles and related tools for multitude of organizations, from the public and private sector, both large and small.

Content that Resonates

Our content is fully scaled and validated, with clear definitions, distinct proficiency levels, and behavioral indicators that resonate with the audience.

Web-based Access and Implementation

Our Dictionary is available in a web-based format that facilitates the roll-out of competency-based HR across the organization.

Adaptability and Customization

Our Dictionary is fully customizable so that you, the client, can ensure that the competencies you implement in your organization truly reflect your unique culture and organizational objectives.


All of HRSG's General Behavioural Competencies, and select Technical Competencies are available in multiple languages, including: English (US/UK), French, Portuguese, Spanish and Arabic.

Contact us for more information on our competencies and competency models.


Select profiles from the following technical areas to custom build solutions suited to your organization.

Software - Hardware - Infrastructure - Testing/Quality Control - Documentation and Training - Management


  • Analysis Design
  • Analysis Programming
  • Application Software Implementation
  • Business Analysis and Service Level Management Programming
  • Software Design and Delivery (Engineering)
  • Technical ICT Architecture
  • Web Design
  • Web Development


  • Design Engineering
  • Hardware Scientist
  • Manufacturing Engineering
  • Product Line Management
  • Technical Marketing


  • Data Administration
  • Database Administration
  • Capacity and Performance
  • Help Desk
  • Network Planning and Support
  • Problem Management
  • Systems Programming
  • User Technical Support

Testing/Quality Control

  • Audit
  • Management
  • Quality Assurance
  • Quality Professional

Documentation and Training

  • Education or Training Management
  • Technical Writing


  • ICT Management
  • Intellectual Property Management
  • Production Management
  • Project Management
  • Supply Chain Management
  • ICT Consultancy

HRSG is a wonderful company.  It is like having a pocket dictionary on hand for occupational psychology, HR, and organizational best practices.

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Marge Pfleiderer, Director of Operations - Lebanese American University, New York