List of Competencies


Sales & Retail Technical Competencies

Combine technical competencies into job profiles that identify behaviors resulting in high employee performance!

HRSG’s experts have developed technical competencies for this community. This package covers the skills needed for jobs in Sales & Retail.

The following functional competencies are included:

Sales & Retail Competencies

  • Competitive Knowledge
  • Industry Knowledge
  • Product Knowledge
  • Sales Process
  • Territory Management
  • Merchandising / Retailing
  • Store Operations
  • and more...

Finance Competency-based Job Models / Profiles

  • Retail Manager
  • Retail Salesperson
  • Sales Director
  • Sales Manager
  • Telemarketer
  • and more...
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What makes HRSG's Competencies stand out from the crowd?

Our content has been developed as a result of 30+ years developing competencies, profiles and related tools for multitude of organizations, from the public and private sector, both large and small.

Content that Resonates

Our content is fully scaled and validated, with clear definitions, distinct proficiency levels, and behavioral indicators that resonate with the audience.

Web-based Access and Implementation

Our Dictionary is available in a web-based format that facilitates the roll-out of competency-based HR across the organization.

Adaptability and Customization

Our Dictionary is fully customizable so that you, the client, can ensure that the competencies you implement in your organization truly reflect your unique culture and organizational objectives.


All of HRSG's General Behavioural Competencies, and select Technical Competencies are available in multiple languages, including: English (US/UK), French, Portuguese, Spanish and Arabic.

Contact us for more information on our competencies and competency models.


We don't know how we existed before we had HRSG's competencies. We have to have good people, and to choose the best people for strategic initiatives, we need to have competencies.

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Karen Cowrie, HR Officer - Planning, Training & Development - Phoenix Park Liquid Gas Processors